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Good afternoon Public Safety Professional,

I wanted to make sure that you are aware of the upcoming APCO training opportunities in Pennsylvania. On Tuesday March 27, Richard Hoover  will coordinating an Active Shooter Incidents for Public Safety Communications, 2nd Ed. course for his agency, Lawrence County Department of Public Safety in New Castle. Richard will also coordinate a second Active Shooter Incidents for Public Safety Communications, 2nd Ed. the following day on Wednesday March 28. Both classes are a 1-day, 8-hour courses (8am to 5pm) and are being offered at $199.00 per attendee. APCO members receive a $20 discount, however membership is not required to register and attend either class. Each attendee will earn 8 APCO CDEs.

Active shooter incidents are high-risk, high-stakes events that, without warning, can cause devastating consequences in just a few brief moments. For all facets of public safety, including communications, there is a host of issues that make responding to an active shooter incident more difficult than many other armed subject calls. 

These types of incidents have been increasing in frequency. Shooters have a wider range of more powerful weapons available. The motivations behind these incidents continues to grow more complex. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents. 

Telecommunicators need to be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance. This course looks at the role of the telecommunicator through all stages of an active shooter incident. 

This course is built on the experiences of front-line telecommunicators who have worked active shooter incidents. Upon their recommendation, the course is structured along the arc of events that happen before, during, and after an active shooter incident. The goal of the course is to educate telecommunicators about the intricate issues and challenges posed by active shooter incidents, including: preparedness for an incident, response to an incident, and the role the telecommunicator plays following an incident. 

Topics include:

  • Overview of incidents, perpetrators and targets
  • Phases of an active shooter incident
  • Getting and handling calls reporting an incident
  • Dispatch and on-going communications
  • Responder safety and secondary dangers
  • Handling calls from victims trapped in the incident
  • Telecommunicators’ role post-incident: rescue, and extraction
  • Recovery from an incident: Impact and stress, ongoing issues


I would like the opportunity to answer any questions you may have about the class. If you have any questions or if you would like to co-host a course at your agency, please contact me.  I will be glad to provide you with any information you need.


Alan McVickers

Sales Manager

APCO International


351 N Williamson Blvd

Daytona Beach, FL 32114

Phone: 386-944-2472 
Fax: 386-944-2772

E-Mail:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Web: www.apcointl.org


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